Carer Gateway

Where carers' needs are met

How to contact Carer Gateway Services

Carer Gateway offers a national website at or you can phone 1800 422 737, Monday to Friday 8am - 5pm.

The Benevolent Society is your chosen Carer Gateway Service Provider in metropolitan Sydney (excluding South Western Sydney and Nepean). When you call the Carer Gateway in the NSW 1 region, the call comes directly to The Benevolent Society. The regions in NSW 1 include Central and Eastern Sydney, Inner West Sydney, Western Sydney and North Sydney (In partnership with Your Side).


A breakdown of the service areas is in the map below:

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Specialty Services

Young Carers

If you are aged up to 25 and are caring for a relative or friend with a disability or illness, Carer Gateway can offer you support at no charge.

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Emergency Respite

If you experience an urgent, unplanned event, that temporarily restricts your ability to perform care duties, we can organise emergency respite care for your care recipient.

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Coaching Services

The Carer Gateway coaching services allow you to explore and move toward personal goals. Choose from self-guided online coaching or work one-on-one with a coach.

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Online Skills Courses

The Carer Skills courses provide information, insights and practical tips to help carers develop new understanding and skills important in their caring role.

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Online Peer Support

You can connect with people in similar circumstances and decrease carer strain through connection and sharing experiences through the community forum.

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Phone Counselling

Carer Gateway Counselling Service is free for carers. Mon - Fri, from 8am to 6pm, professional counsellors will talk through the concerns you have and how you feel about your carer role.

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Carer Directed Support

The Carer Directed support service is aimed at giving you a greater say and more control over the support provided to you and the person(s) you care for.

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Upcoming In the Next Two Weeks