Carer Gateway

Where carers' needs are met

How to contact Carer Gateway Services

Carer Gateway offers a national website at or you can phone 1800 422 737, Monday to Friday 8am—5pm.

The Benevolent Society is your chosen Carer Gateway Service Provider in metropolitan Sydney (excluding South Western Sydney and Nepean). When you call the Carer Gateway in the NSW 1 region, the call comes directly to The Benevolent Society. 


A breakdown of the service areas is in the map below:


Regions in NSW 1 include:

  • Central and Eastern Sydney
  • Inner West Sydney
  • Western Sydney
  • Northern Sydney (in partnership with Your Side) 


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Carer Conversations Podcast

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Specialty Services

Young Carers

If you are aged up to 25 and are caring for a relative or friend with a disability or illness, Carer Gateway can offer you support at no charge.

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Emergency Respite

If you experience an urgent, unplanned event, that temporarily restricts your ability to perform care duties, we can organise emergency respite care for your care recipient.

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Coaching Services

The Carer Gateway coaching services allow you to explore and move toward personal goals. Choose from self-guided online coaching or work one-on-one with a coach.

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Online Skills Courses

The Carer Skills courses provide information, insights and practical tips to help carers develop new understanding and skills important in their caring role.

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Online Peer Support

You can connect with people in similar circumstances and decrease carer strain through connection and sharing experiences through the community forum.

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Phone Counselling

Carer Gateway Counselling Service is free for carers. Mon - Fri, from 8am to 6pm, professional counsellors will talk through the concerns you have and how you feel about your carer role.

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Carer Directed Support

The Carer Directed support service is aimed at giving you a greater say and more control over the support provided to you and the person(s) you care for.

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Upcoming In the Next Two Weeks


Upcoming Event

Carer Gateway Art Show

We are delighted to invite you to our first ever Carer Art Exhibition - an event showcasing Carer's artistic and creative talents!

Come along and celebrate the amazing artwork created by Carers throughout their journey with Carer Gateway. Various mediums will be displayed including, pottery, acrylic and watercolor paintings. A fun and entertaining night is sure to be had!

Date: Monday, June 19 · 6:30 - 9:30pm AEST
Location: QT Sydney 49 Market Street Sydney, NSW 2000

Canapes and non-alcoholic beverages will be served. - Alcohol can be purchased on arrival.

Click Here to Register for FREE tickets