Welcome to The Benevolent Society!

We love working with children and young people! We help people just like you to be your very best self! We can help you fit in better at school, join a soccer club, talk with your carer or parents, assist with your physical needs, help you find answers to some of the questions you might have and more, but above all, we want to make sure you're safe.

For us to do our job well, we need to talk with you. We might ask lots of questions. These questions might be about you, what you like, your feelings or about your safety. We ask these questions so that we can help you.

If English is not your first language, you can have an interpreter to help you can the best service possible. Call our Support Centre on 1800 236 762 and ask to have an interpreter. You can also talk to your worker to arrange this.

Do you need to talk to us about something?

If there's something you'd like us to know, but you're not sure who to go to, let us know below and we will do our best to help you.

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Our commitment to your safety and wellbeing

At The Benevolent Society, it's our responsibility to keep you safe. Feeling safe can include feeling valued, comfortable and respected. If something happens to make you feel unsafe, it is important that you speak up.

We have a responsibility to make sure that you feel protected at all times and we are committed to making sure your rights are upheld at all times. If we hear that you are not safe, we will do our best to help.

You can speak up by calling our Support Centre on 1800 236 762 or talk to any staff member from The Benevolent Society. 

By speaking up, you are not only helping yourself, but helping other children and young people who access our services. 

Thank you for making The Benevolent Society a safe place for everyone!

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Your rights & responsibilities

Your rights:

  • You must be treated with respect, consideration and dignity at all times no matter your age, culture, sexual or gender identity, religion or disability.
  • We want you to feel safe, comfortable and able to speak up in any environment. If you feel uncomfortable, please let us know.
  • You can provide feedback on any service or experience you may have.
  • We will let you know if we have to change or cancel your appointment with us.
  • You can say yes or no to being involved in research, evaluation or marketing of our services.
  • You can take your complaint to a higher level than The Benevolent Society. Talk to your worker or someone else at The Benevolent Society about how you can do this.

Your responsibilities:

  • Treat staff with respect and provide a safe environment for us to support you.
  • Treat other clients with courtesy and respect, such as privacy and confidentiality.
  • Work with your worker to make sure the service matches your needs appropriately.
  • Let us know of any changes in your life.
  • Let us know of any improvements that we can make within our services.

Download our Human Rights Fact Sheet

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Feedback & complaints

We appreciate all feedback, even if we may have done something you're not happy with. 

It is important that you speak up if you feel uncomfortable or unhappy about your service. No complaint is too big or too small.

If you want to share something with us, you can:

If you would prefer to have someone speak on your behalf, we can arrange this for you. Just let us know by calling us on 1800 236 762 or talking to any staff member at The Benevolent Society.

Download our Feedback and Complaints Brochure

Download our Easy Read Feedback and Complaints Brochure

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Our Commitment to Aboriginal & Torres Strait Islander Peoples

The Benevolent Society acknowledges the Traditional Owners of Country throughout Australia and we pay our respects to Elders both past and present.

We want to make sure that all of our Aboriginal and Torres Strait Islander clients feel welcome, valued and respected.

If you want to learn more about our commitment to Aboriginal and Torres Strait Islander Peoples, have a read of our Reconciliation Action Plan.