Keeping our clients' needs in focus
Throughout the year our people-first practitioners continued to make a very real, meaningful difference in the lives of Australians across the country. This means we constantly re-revaluate our services to ensure we best meet our clients' needs and support them to live life on their own terms.
This focus became a strong priority during the instability, isolation and stress the COVID-19 pandemic continued to cause for people and communities this year. More than ever, our teams needed to help clients feel secure that the services they were receiving would help them meet their or their loved one's goals. Providing some certainty in these uncertain times was vital to the wellbeing of many of our clients.
One of our clients in New South Wales, Darren, was born blind and over three months premature. He was later diagnosed with Autism. Throughout this year, we have supported Darren through our Behaviour Support services and a holistic, integrated approach to help him meet his needs which has resulted in very positive outcomes. Darren's ability to express himself has improved remarkably, with future plans in place to further develop his independent living skills.
Darren's story illustrates the kind of integrated support that The Benevolent Society has delivered to thousands of people and families this year. Whether it's children, families, people with disability, older Australians or carers, we have continued to listen and act on the voice of our clients to empower them to live the life that they choose.