Thank you for choosing The Benevolent Society!

You were assessed before 12 September 2024, and you’re already part of The Benevolent family, and we're truly grateful to be supporting you. You’ve got the care, connection, and trusted faces you know — and that’s staying just the way it is.

What changed on 1 November, 2025?

Starting from 1 November 2025, you moved into the new Support at Home program.

And because your Home Care Package was approved before 12 September 2024, you would have a received a few special beneifits.

What stayed the same

Your home support partner would have been in touch to check in and guide you through a simple agreement update to keep everything running smoothly.

You will not lose any money.
Your services will remain the same.

What happened to your funding

You moved to Support at Home with the same level of funding as your Home Care Package.
Any unspent  money you had would have been transferred with you and can still be used on your services.
Your money is now paid quarterly instead of daily, but it will be the same amount overall.
You’ll now be able to roll over up to $1,000 or 10% of your quarterly budget (whichever is higher) to cover any unexpected extras.
Hourly rates have changed to include administration and other expenses previously covered under the package management fee.

What changed?

The Home Care Package program ended on 31 Oct 2025 and on 1 November 2025, everyone was automatically moved to the Support at Home program.
Your money (funding) is now available as a quarterly budget instead of a daily amount that you can spend across 3 months.
Some services were renamed, but your support stays the same.
You will now pay a co-contribution towards services delivered instead of an income tested care fee.
Thanks to the “no worse off” promise by the Government, you won’t pay any more than you do now.

Need more information?

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