Feedback and Complaints

Your feedback and complaints are important to us. Understanding what we’re doing well, and where can do better helps improve the way we work with people and other organisations.

Everyone has the right to give feedback. We have clear processes to make sure you're heard. We're committed to continuous improvement and striving to always do better.

An easy read version of our complaints process can be found here: Feedback and Complaints Easy Read Version.

All our staff can receive and respond to your feedback or issues. If they can’t deal with it themselves, or you're not satisfied with how it’s handled, they'll record it and make sure the right person responds to you.

If you prefer you can also call us on 1800 236 762 or email us at [email protected] to submit feedback or a compliant, or you can complete the form below.

Feedback and Complaints Form

Feedback and Complaints
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