Carer Gateway

Where carers' needs are met

How to contact Carer Gateway Services

Carer Gateway offers a national website at www.carergateway.gov.au or you can phone 1800 422 737, Monday to Friday 8am - 5pm.

The Benevolent Society is your chosen Carer Gateway Service Provider in metropolitan Sydney (excluding South Western Sydney and Nepean). When you call the Carer Gateway in the NSW 1 region, the call comes directly to The Benevolent Society. The regions in NSW 1 include Central and Eastern Sydney, Inner West Sydney, Western Sydney and North Sydney.

 

A breakdown of the service areas is in the map below:

Schedule a call

Mandatory field(s) marked with *

As of July 1, 2024, The Benevolent Society will be delivering  Carer Gateway services within the Sydney Region, previously this was in partnership with Yourside, who led service delivery in the North of Sydney and surrounding areas. This change is designed to streamline processes and enhance support for carers requiring services.

The Benevolent Society and Yourside are working together to ensure a seamless transition. If you've recently reached out to Carer Gateway about services, a team member will contact you to discuss your needs and provide appropriate support.

Services such as respite and tailored support packages booked by Yourside for after July 1 will continue without interruption. There's no need to reach out to us, as both organizations share the same booking system.

The Benevolent Society is committed to offering peer support, wellbeing events, and support groups across Northern Sydney ,details of which are available on our website. Counselling and coaching services will continue both in-person and online, with efforts to maintain continuity with your current counsellor or coach.

If you have any questions or wish to discuss your services, please call Carer Gateway at 1800 422 737.

Specialty Services

Young Carers
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If you are aged up to 25 and are caring for a relative or friend with a disability or illness, Carer Gateway can offer you support at no charge.

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Emergency Respite
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If you experience an urgent, unplanned event, that temporarily restricts your ability to perform care duties, we can organise emergency respite care for your care recipient.

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Coaching Services
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The Carer Gateway coaching services allow you to explore and move toward personal goals. Choose from self-guided online coaching or work one-on-one with a coach.

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Online Skills Courses
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The Carer Skills courses provide information, insights and practical tips to help carers develop new understanding and skills important in their caring role.

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Online Peer Support
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You can connect with people in similar circumstances and decrease carer strain through connection and sharing experiences through the community forum.

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Phone Counselling
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Carer Gateway Counselling Service is free for carers. Mon - Fri, from 8am to 6pm, professional counsellors will talk through the concerns you have and how you feel about your carer role.

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Carer Directed Support
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The Carer Directed support service is aimed at giving you a greater say and more control over the support provided to you and the person(s) you care for.

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Brochures

Fact Sheets 

                

Flyers

Posters 

   
   
       

Translated Fact Sheets

You may download and view a Carer Gateway Fact Sheet in your local language if preferred by clicking on the language below.

Ahmaric

Farsi

Korean

Serbian

Arabic

German

Macedonian

Spanish

Burmese

Greek

Maltese

Tagalog

Chinese - Simplified

Hindi

Nepali

Thai

Chinese - Traditional

Hungarian

Oromo

Turkish

Croatian

Italian

Polish

Vietnamese

Dari

Karen

Russian

 

Carer Gateway Support Referral Form

The Benevolent Society is your chosen Carer Gateway Service Provider in metropolitan Sydney (excluding South Western Sydney and Nepean).

When you call the Carer Gateway in the NSW 1 region, the call comes directly to The Benevolent Society. The regions in NSW 1 include Central and Eastern Sydney, Inner West Sydney, Western Sydney and North Sydney.

If you are a carer, or someone you know is a carer of an individual who has;

  • A disability; or
  • A life limiting health/medical condition; or
  • A mental illness; or
  • Is frail and aged 

If your referral is urgent, please contact The Carer Gateway on 1800 422 737, otherwise please complete this referral form and our team will contact you within 10 business days.  

To understand how we collect, use and store your personal information, please see our Privacy Collection Notice. You can also get more information about our processes in our Privacy Policy.

Website Referral
About the carer

About the Carer

Gender* - required
Employment Status of the Carer Identified Above* - required
Please Confirm the Carer Status of the Carer Identified Above* - required
About the carer 1
Is an interpreter required?* - required
How did you hear about us (other)
Hear about us (service provider)
How Many Ppl

About the Care Recipient

Please add as many panels as you require (up to 5 panels only) to fill in details for your care recipient(s). You can add a new panel using the green “Add New” button at the bottom of the section. If you need to submit a form for more than 5 recipients, please submit an extra form with their details for the remaining recipients.
About the Care Recipient
Gender* - required
Does the Care Recipient Live at the Same Address as the Carer?* - required
If Applicable, Please Identify the Funded Plan/Package the Care Recipient(s) Are Accessing* - required
Preferred Contact Time
Consents
Please read and give your final consents below before submitting this form.
Carer has Consent to Act on Behalf of the Person They Care For? (i.e. organise and set up services etc.)* - required
Consent to Participate in Follow-up Research, Surveys and Evaluation* - required
 

Mandatory field(s) marked with *
Please wait a couple of minutes after pressing Submit for the form details to be sent to the team. You will be redirected to a Thank You page to confirm that your details have been sent to our support team.