You're thinking about switching providers

You’re already benefiting from services through a Home Care Package with another provider, which is a fantastic first step, now let's look at what Benevolent can do for you.

benevolent staff replying to emails

Here's what will happen on 1 November, 2025

Starting 1 November 2025, Support at Home will give you greater choice and flexibility in how your care is delivered. 

If you’re interested in experiencing what Benevolent has to offer, now is the ideal time to explore your options. We’re proud to make aged care easier, more personalised, and truly compassionate. 

 

A benevolent aged care client dancing

Here’s why people are making the switch to Benevolent 

  • We are 100% not-for-profit – every dollar we receive goes towards supporting your care. 

  • You will receive support from our internal team of highly skilled, dedicated care staff.

  • We tailor our services to your lifestyle and budget, everyone is different.

  • Our team consists of friendly, compassionate professionals who live locally and are dedicated to helping you.

  • Our online family portal makes it easy and convenient to manage your plan and care.  
A benevolent aged care specialist

How your funding works

  • Your money (funding) is protected  - If you switch to Benevolent your money comes with you, and you'll move to Support at Home with the same level of funding as your current Home Care Package. 
  • No money lost - Any unspent money you have will come with you and can still be used on your services. 
  • Flexibility when you need it - You’ll be able to roll over up to $1,000 or 10% of your quarterly budget (whichever is higher) to cover any unexpected extras. 
  • We are 100% not-for-profit which means every dollar we receive goes towards supporting your care. 
james with the bottle brushes

Feeling ready to make the move? 

Take the next step towards personalised Support At Home. Call us on 1800 236 762 to find out how we can support you.

Your journey to better care starts with a simple conversation. Reach out today and discover how we can support you.  

Need more information?

Our customer support team member smiling at her desk

We’ll support you and explain your options, it’s our job to make sure you feel supported every step of the way.  You can contact us on 1800 236 762, and speak with our friendly team. Or you can submit the form below.

Call us today - 1800 236 762

k smiling at her desk

If you would like to see how much you might pay for services use the My Aged Care Support at Home fee estimator

View the Fee Estimator

Get in touch

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Do you have an approved funding package?* - required
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What level Home Care Package were you approved for?
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