Carer Gateway Support Services

Support services for carers

The Australian Government is investing into services for carers under the Carer Gateway program. The Benevolent Society has been chosen as a Carer Gateway Service Provider across Metropolitan Sydney excluding South Western Sydney and Nepean, and will be the first point of contact for services in the area.

There are a number of services provided to carers via the Carer Gateway. Listed below are they different types of services available.

  • Emergency Respite - If you experience an urgent, unplanned event, that temporarily restricts your ability to care for your loved one, we can organise emergency respite care for your care recipient.
  • Carer Directed Support - You can have a greater say and more control over the type of support provided for you and for the person(s) you are caring for through the Carer Directed Support is offered in two formats:
    One-off practical support: up to an amount of $1500 for purchase of small asset items to assist carers in their continued education.
    Carer Directed Package:  this consists of a range of available practical supports to assist the caring role. The total value of the package is $3000 over a 12 month period.
  • In-Person Peer Support - You can connect with people in similar circumstances and decrease carer strain through connection and sharing experiences.
  • In- Person Counselling - If you are feeling stressed, anxious, or depressed—you can access free short-term counselling service in person with a qualified counsellor.
  • Facilitated Coaching (will be available from 2021) - You can improve your skills and resilience needed for your caring role through this free psycho-educational service by engaging with a coach across a period of time via phone.

The following services are available to carer's online;

  • Digital counselling
  • Online peer support community forum
  • Online self-guided coaching
  • Online carer skills course

To find out more about services on offer click here.

If you support a family member or friend who has a disability, mental health condition, chronic health condition, terminal illness, or is frail and aged, then these free services are for you.

How to access these services

Carer Gateway offers a national website at where you can find more information or you can phone 1800 422 737, Monday to Friday 8am—5pm. The call centre will be available to take your call and discuss the services that are available to you and how to get started.