Annual Report 2025

A staff member at The Benevolent Society with a mother and their child outside

Understanding Our Impact

We know that everyone faces challenges, but not everyone has the same resources or support.

In many communities, people struggle to get help when they need it due to:

  • Fragmented and inaccessible services.
  • Under-resourced, marginalised, and disconnected communities.
  • Inequitable systems that are difficult to change.

These barriers often intersect, leading to entrenched and intergenerational disadvantage. The Benevolent Society works within and alongside communities to break down these barriers and promote social justice.

We do this by:

  • Supporting individuals and families through life’s transitions with integrated universal, targeted, and specialist services.
  • Strengthening communities by centring local voices and fostering trust, collaboration, and innovation.
  • Driving systems change to build fairer, more inclusive social and economic structures.

This report shows how we’re creating positive change across Australia.

Download our Impact Report 2024

 

A thumbnail view of The Benevolent Society Theory of Change diagram

Click on the image above to view our Theory of Change diagram.

 
A care worker from The Benevolent Society assisting someone in their home with medication

Our Impact

  • Our 50 services supported 105,177 people in FY 25.
  • Our phone support teams answered 107,415 calls connecting people with local services in their areas.
  • 90% were satisfied with our services.
  • 87% felt heard and understood.
  • We provided services from 14 community hubs in three states and funded 21 local partners to support their communities.
  • We focus on reaching community members most impacted by marginalisation and disconnection. 32% of clients were born overseas & 19% of clients spoke a language other than English at home.
A mother and client of The Benevolent Society sharing a tender moment outside

Supporting women, children & families

We empower families, parents, and young people from all backgrounds to build safer, stronger futures through early years and youth programs, parenting support, and family preservation services.

We also walk alongside those navigating the challenges of adoption, domestic and family violence, and out-of-home care — helping them heal, grow, and thrive.

88% Child, Youth & Family clients satisfied with services they received.

Empowering older people to thrive

The Benevolent Society helps older people live independently, safely, and meaningfully.

Our Aged Care services offer tailored support — including home care, allied health, social support, and carer services — designed to promote autonomy, dignity, and connection.

Our person-centred approach ensures individuals stay in control and connected to the people and places that matter most to them.

We also reduce isolation through community engagement and advocate for age-friendly policies that uphold the rights and wellbeing of older Australians.

Our Aged Care clients feel seen, safe, and supported. 96% felt valued, respected and safe.

A father and a daughter reading a book together

Caring for carers

The Benevolent Society plays a vital role in supporting unpaid carers — those who care for family members or loved ones living with disability, chronic illness, mental health conditions or ageing-related needs.

Through our Carer Gateway services, we help carers maintain their wellbeing, build resilience and access practical support.

Since the program’s launch in April 2020, Benevolent has supported close to 30,000 carers, accounting for 7.9% of carers in our service area.

We understand that carers often face emotional, physical and financial stress. Our programs are designed to reduce isolation, prevent burnout and empower carers to continue their role with confidence and support.

Benevolent is also part of a network of organisations delivering Care Finder Services, which provides older people with free, specialised support to find, access, or change their aged care services.