Carer Gateway

Where carer's needs are met

What is Carer Gateway and who can use it?

Carer Gateway is the Australian Government’s national carer hub providing reliable services, supports and advice specifically for carers. These services are free to access for anyone caring for a family member or friend who is living with a disability, a long-term medical condition, mental illness, alcohol or drug dependency or someone who is frail due to age.

Whatever the circumstance, Carer Gateway is a free resource available to all carers, to help you in your caring role. 

Man with wife using the internet

Carer Gateway Online Services

The following services are available to carer's online;

Digital counselling
Online peer support community forum
Online self-guided coaching
Online carer skills course

Map of Carer Gateway service coverage provided by The Benevolent Society and Your side

How to contact Carer Gateway Services

Carer Gateway offers a national website at or you can phone 1800 422 737, Monday to Friday 8am—5pm.

The Benevolent Society is your chosen Carer Gateway Service Provider in metropolitan Sydney (excluding South Western Sydney and Nepean). When you call the Carer Gateway in the NSW 1 region, the call comes directly to The Benevolent Society. Click here to download the map of the areas we cover along with our partner Yourside.

Regions in NSW 1 include:
  • Central and Eastern Sydney
  • Inner West Sydney
  • Western Sydney
  • Northern Sydney (in partnership with Your Side) 

Other Services

  • Emergency Respite
  • Carer Directed Support
  • In-Person Peer Support
  • In-Person Counselling
  • Facilitated Coaching (will be available from 2021)

Read more about each of these services below.

Emergency Respite
If you experience an urgent, unplanned event, that temporarily restricts your ability to care for your loved one, we can organise emergency respite care for your care recipient.

Carer Directed Support
You can have a greater say and more control over the type of support provided for you and for the person(s) you are caring for through the Carer Directed Support - offered in two formats:

  • One-off practical support: for purchase of small asset items to assist carers in their continued education.
  • Carer Directed Package:  this consists of a range of available practical supports to assist the caring role.

In-Person Peer Support
You can connect with people in similar circumstances and decrease carer strain through connection and sharing experiences.

In-Person Counselling
If you are feeling stressed, anxious, or depressed—you can access free short-term counselling service in person with a qualified counsellor.

Facilitated Coaching (will be available from 2021)
You can improve your skills and resilience needed for your caring role through this free psycho-educational service by engaging with a coach across a period of time via phone