Director of Operations - Child, Youth & Families

We are seeking expressions of interest for the Director of Operations, Child, Youth & Family Services Queensland.

• Join a progressive and innovative organisation committed to social change and advocacy
• Lead and grow service delivery in Child Youth and Family services across QLD
• Deliver real social change and impact to children, families and communities

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: children, young people, and their families; First Nations Australians; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way. We use our practice wisdom to mobilise social movements that advocate for anyone in need and create social change. 

About the role:

In this Brisbane-based role which requires frequent travel, you will lead our Child, Youth and Family (CYF) Services across QLD. Working closely with the Executive Director Child and Family Services, you will set and oversee the achievement of client outcomes and targets for employee engagement, financial performance, compliance, and risk management. You will ensure a continuous improvement approach exists within our work creating sustainable outcomes focused services which promotes the safety and wellbeing for our families and communities.

About You:

You are a leader who has a strong presence among your team, who can inspire others and lead a large, high performing and diverse team of professionals supporting children and their families across QLD. As someone who is passionate about advocating for CYF services, you will have the opportunity to influence service delivery and client experience as well as shape the future direction and success of TBS across both your service footprint and the organisation as a whole. You are an influencer and relationship builder who is able to promote TBS’s profile in the sector among community partners (such as ACCO’s and other NFP’s) and with our key funders. Your ability to leverage your strategic relationships will ensure that TBS' services continue to grow across QLD. Your commitment to risk management, data led decision making and systems thinking will ensure improvements in service delivery and quality outcomes for clients.

This role will suit someone who enjoys working as part of a collaborative team of senior leaders, who enjoys working autonomously and with the freedom to be creative about how goals are achieved. It is important that you seek opportunities to work in partnership and collaboration with both internal and external stakeholders, particularly in relation to delivering the outcomes of TBS’ Transformation Strategy and to promote Diversity & Inclusion including strengthening our connections with first nations communities, employees, and clients. In this role you will lead the growth of the diverse CYF service delivery footprint across the state across key portfolios such as Family Preservation, Child Protection, Domestic & Family Violence, Universal Early Years Places & Early Learning (Long Day Care and Kindergarten) and NDIA Partner in the Community Services (Early Childhood Approach).

What you need to succeed?

You will have a record of accomplishment at a senior management level and: 

• Demonstrated experience in management of Child & Family/Community Services
• Drive to innovate and develop agile, client focused service delivery models underpinned by practice excellence
• Proven ability to build meaningful and productive relationships and collaborations with both internal stakeholders and external partners
• Demonstrated strategic planning experience, able to develop and implement long distance horizon planning (2 – 3 years) encompassing workforce, partnerships and practice
• Strong leadership presence and demonstrated ability to set standards and expectations, engage and develop staff in their achievements
• Strong management skills including financial acumen, troubleshooting, managing multiple deadlines, staff and client conflict resolution, performance management
• A high-level of integrity, flexible nature to adapt to a constantly changing environment and strong outcomes focus

This is a full time permanent opportunity, with an anticipated start date of 1 July 2023. 

Follow the link to view the Position Profile.

Note: it is an expectation of this role that you will have a strong physical presence amongst your team which means frequent travel to the various sites across QLD including Cairns, Rockhampton and across SE QLD.

Our Benefits   

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:   

• Salary Benefits - You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options – to suit your lifestyle.  
• Work/Life Balance - Flexible work arrangements including hybrid home/office work arrangements.  
• Recognition and Reward – Sector competitive remuneration, various recognition programs and access to long service leave after 5 years   
• Wellness - Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.   
• Professional development – We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

Application & Selection process

• Submit your CV and 1 page cover letter outlining your suitability, personal motivations and drivers for applying for this role.
• Applications close Monday 5th June 2023.

If you would like to find out more about this role, please call Linda Griffiths on 0429 043 337 for a confidential discussion.

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.