Careers | The Benevolent Society

Community Services Consultant

As a Community Services Consultant, you will be the first point of contact for all current and potential clients of The Benevolent Society including our older clients, people with disability, and children and families. Being the voice of our organisation, we are looking for a compassionate person with a genuine desire to help others who can turn a challenging interaction with a confused or frustrated caller into a great experience where the client instantly feels heard and understood.

In this role you will assess client eligibility and suitability for services and identify risks and vulnerabilities to connect caller to internal and external specialist teams based on their needs. The role is also responsible for assisting callers in navigating Government funding systems (NDIS, My Aged Care) and conducting referral/intake support all while providing an exceptional customer experience

Terms: Full time position based in Glebe, Sydney. 

We offer:

  • Competitive remuneration package and Salary packaging (if you’ve never worked for a charity, visit www.accesspay.com.au to find out more about how this benefit works)
  • Option to salary sacrifice 
  • Accrued Days Off – 30 days of leave per annum for full-time staff
  • Opportunity for flexible and remote work
  • Ongoing professional development
  • Option to purchase additional leave

To be successful in this role, you would have:

  • Certificate III or IV or a Diploma In aged care, community care, disability services, community services or related area  such as psychology/counselling/mental health or social work will be highly advantageous
  • Excellent communication skills (verbal and written)
  • Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage
  • Demonstrated experience working in health or community services and call centres is preferable
  • High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion
  • Technologically savvy with the ability to navigate across multiple computer systems, and multitask effectively in high stress situations essential

About our team:

  • The Benevolent Society Support Centre is filled with talented, experienced individuals who strive to provide holistic support and care to the most vulnerable people in Australia. We are often described as empathic, compassionate, caring, and kind people by our clients and we welcome all those with an attitude of benevolence.
  • We also love to laugh and have fun with our colleagues, and we maintain a positive, uplifting, and caring culture towards each other in the team. We are also passionate foodies and enjoy bantering with each other on Friday Funday once a month.

Interested? Apply today!

Call Jackson for a confidential chat on 0449231620.

Position Profile

TBS is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for. We encourage applications from Aboriginal and Torres Strait Islanders, people of all ages, identity and abilities. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.