<Careers | The Benevolent Society /head>

Community Services Consultant

Community Services Consultant

The Benevolent Society has been successfully appointed to work in partnership with the Commonwealth Department of Social Services, to deliver the National Disability Gateway Services.  The Disability Gateway will assist people with a disability, their family, friends and carers,  to locate and access relevant services and information across Australia based on their support needs.

About the role: 

We have multiple opportunities for dynamic, outgoing, customer service professionals to join our broader support centre team as a central point of entry for referrals to disability information, services and programs.

You will be provided with ongoing professional training and development to assess:

  • Client's eligibility for services
  • Identify risks and vulnerabilities
  • Connect clients to Specialist Allied Health services
  • Assist callers navigate funding systems and link them to suitable support services

Max Term (12 months) full time or part time positions based in Glebe, NSW 

About you:

You will be successful in this role if:

  • You are a compassionate listener
  • You have knowledge of  disability services
  • You are passionate about working with individuals with a disability and their carers (including cross cultural) to help them achieve great outcomes
  • You possess high level interpersonal skills, time management skills and the ability to multitask
  • You have demonstrated computer skills including CRM systems

And ideally have:

  • Certificate III or IV or a Diploma in aged care, community care, disability services, community services or related area
  • Experience working in an organisation that provides health or community services
  • Experience in either a call centre or high volume call environment

Some of the benefits we offer

  • Salary packaging (if you’ve never worked for a charity, visit www.accesspay.com.au to find out more about how this benefit works),
  • Discounts on everyday purchases,
  • Purchasing additional leave,
  • Opportunity for flexible and remote work.

Apply online today! 

Call Siavash on 0401 676 975 for more information. 


TBS is committed to building an inclusive and diverse workforce that reflects the communities and people we support and advocate for.  We encourage applications from Aboriginal and Torres Strait Islanders, people of all ages, identity and abilities.  We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.  


Position Description

We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members.

We see ability not disability, if you identify as a person with a different ability please get in contact.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or similar (where relevant to the role).