As a Community Services Consultant, you will be our first point of contact for customers connecting with the Support Centre in a way that that aligns to the Support Centre Customer Experience Vision and ensures they receive the right information, are referred to the right services, and are left feeling that the experience was easier than expected.
Your new role:
- Act as the first point of contact for customer enquiries through multiple contact channels such as phone, email, web and social media
- Respond quickly and effectively to customer enquiries in line with the Support Centre Customer Experience Vision, Quality Framework, processes, and performance targets
- Maintain a strong working knowledge of The Benevolent Society’s services, funding mechanisms including
basic eligibility requirements and assessment processes, and key contacts and sources of consumer information.
- Quickly build rapport with customers to enable an initial assessment to be completed so their needs, goals and requirements are understood.
Terms: 12 month full time position based in Glebe, NSW.
What you need to succeed:
- Certificate III or IV or a Diploma In aged care, community care, disability services, community services or
related area would be an incredible advantage
- Demonstrated experience working in an organisation that provides health or community services would
be an incredible advantage
- A passion for the customer and creating a customer experience people want to talk about
- Strong emotional intelligence and the ability to create an experience where a caller quickly feels heard
and comfortable, often at a time when the caller may feel emotional, confused or frustrated navigating
systems they may not understand in time of emotional stress
- Demonstrated experience in either a call centre or high volume call environment would be an incredible
- Demonstrated experience using a customer relationship management system or databases
Interested? Apply today!
Call Jackson for a confidential chat on 0449231620.
We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members.
We see ability not disability, if you identify as a person with a different ability please get in contact.
Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check or similar (where relevant to the role).